-
Shipping times and prices per country
-
Send later? No problem
-
Shipping in the Holiday season and gifting plants
Questions about shipping
What are the shipping costs to my country?
Shipping costs are calculated based on the weight of your order and your shipping location. The final shipping costs will be shown at checkout before you complete your purchase.
To read more about shipping rates per country, click here.
Where do you ship to?
We currently offer international shipping to all European countries, as well as Switzerland, Liechtenstein, North Macedonia, Norway, Ukraine, Vatican City, and San Marino.
Please note: Shipping outside the EU may incur additional customs fees and import duties. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information.
To read more about shipping times and rates per country, click here.
What is the shipping time?
Orders placed before 12:00 PM on working days are shipped the same day. Please note: weekends do not count as working days.
Shipping times vary by destination and range from 1 to 6 working days. To read more about estimated delivery times per country, click here.
How can I track my order?
Once your order has been shipped, you will automatically receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.
What carrier do you use?
We always work with DPD as our shipping partner. In some countries, DPD may hand over the parcel to a local postal service for final delivery. This ensures fast and reliable shipping across borders.
My order was never delivered, but the tracking information says it was, what now?
Please contact us and complete a non-delivery declaration so we can start an investigation with the carrier and resolve the issue for you as soon as possible.
My package is being returned to you, what should I do?
If your package is being returned to us (the sender), this may be due to an incorrect address, failed delivery attempts, or the package not being picked up in time at a pickup point.
Once the package arrives back at our warehouse, we will contact you. You can then choose whether you would like us to resend the package or issue a refund. To speed up the process, feel free to contact us in advance and let us know your preference.
Can I use a Packstation as delivery address?
No, unfortunately we cannot deliver to Packstations or parcel lockers. We always require a complete and valid residential address, including street name, house number, postal code, and city, to ensure successful delivery.
I entered the wrong address, what should I do?
If you notice that your shipping address is incorrect, please contact us as soon as possible with the correct address. If your order hasn’t been shipped yet, we’ll update the address for you.
If the package has already been sent, we’ll do our best to assist you, but we can’t guarantee that the address can still be changed. In some cases, the parcel may return to us, and we can then resend it or issue a refund.
Can I place an order now and have it shipped later?
Yes, that’s possible! Place your order now and select your preferred shipping date in your cart. We’ll make sure your package is sent right on time, so you receive it when it suits you best. Perfect for gifts or special occasions! Read more here
How long can plants survive during shipping?
Our plants are carefully packed to survive the journey, even without light or water for a few days. They are shipped in protective, breathable packaging to keep them safe and healthy during transit. Most plants can easily handle 4–6 days in the box, depending on the season and type of plant.
Once your order arrives, we recommend unpacking the plants as soon as possible. For more information about caring for your plants after arrival, click here.
What about shipping plants during winter weather?
No worries, we take extra precautions during cold seasons to protect your plants. We automatically include a heat pack in the package to keep your plants warm during cold weather.
However, it’s still important to unpack your plants immediately upon arrival. Remove all packaging, check the plant and soil, and place the plant in a warm spot with indirect light. If the soil is dry, give it a little water. Read more.
If your plant shows signs of cold stress or damage despite our precautions, please reach out to us with a photo. We’ll be happy to help you find a solution.
A product from my order arrived broken, what now?
We’re sorry to hear that! Please send us an email with your order details and a clear photo of the broken item. We’ll review the situation and make sure to send you a replacement or offer another suitable solution as quickly as possible.
Questions about delivery
I have an issue with my delivery
If you encounter any issues with your order, please contact our customer support team. We are here to help and ensure that your shopping experience with us is as smooth as possible. Get in touch with our team.
My order was never delivered, but the tracking information says it was, what now?
Please contact us and complete a non-delivery declaration so we can start an investigation with the carrier and resolve the issue for you as soon as possible.
My package is being returned to you, what should I do?
If your package is being returned to us (the sender), this may be due to an incorrect address, failed delivery attempts, or the package not being picked up in time at a pickup point.
Once the package arrives back at our warehouse, we will contact you. You can then choose whether you would like us to resend the package or issue a refund. To speed up the process, feel free to contact us in advance and let us know your preference.
Can I use a Packstation as delivery address?
No, unfortunately we cannot deliver to Packstations or parcel lockers. We always require a complete and valid residential address, including street name, house number, postal code, and city, to ensure successful delivery.
What should I do once my plants arrive?
Our plants are carefully packed to survive the shipping journey, even without light or water for a few days. Once your order arrives, we recommend unpacking the plants as soon as possible. Remove any packaging materials, check the soil moisture, and place the plants in a spot with indirect sunlight. If the soil feels dry, give them a small amount of water. Lead more.
If your plants look stressed or damaged upon arrival, please contact us right away with a photo, and we’ll be happy to help you.
A product from my order arrived broken, what now?
We’re sorry to hear that! Please send us an email with your order details and a clear photo of the broken item. We’ll review the situation and make sure to send you a replacement or offer another suitable solution as quickly as possible.
I received the wrong item, what can I do?
We’re sorry for the mix-up! Please send us an email with your order details and a clear photo of the item you received. We’ll correct the mistake and make sure the right item is sent to you as soon as possible.
There is an item missing from my order
If something is missing from your order, we’re here to help! Please send us an email with your order details and let us know exactly what item(s) are missing. We’ll look into it right away and make sure you receive the missing product(s) as soon as possible.
I already received my package, but I set a delivery date
Oops, sorry about that! Sometimes things move a bit faster than planned.
Here’s what you can do:
- Keep the package and follow our care instructions to keep the plants fresh until gifting or using.
- Return the package on our costs, and we’ll send you a new one on your preferred delivery date.
Please note: this only applies if you received your package more than 2 business days before your selected delivery date. If the difference is smaller, it’s normal for your order to arrive a little earlier as delivery times can vary depending on the carrier. Sometimes shipping carriers deliver earlier or later than the average transit time due to external factors.
Just let us know what you prefer, we’re happy to help!
I received my order later than my preferred delivery date
We’re sorry it didn’t arrive on time. If you can not use it anymore now, you’re welcome to return the package on our costs, and we’ll issue a full refund once we’ve received it back.Please contact us to arrange the return.
Please note: this only applies if you received your package more than 2 business days later than your selected delivery date. If the difference is smaller, it’s normal for your order to arrive a little later as delivery times can vary depending on the carrier. Sometimes shipping carriers deliver earlier or later than the average transit time due to external factors.
